Frequently Asked Questions

We have the answers to your questions.

Fire Damage

Yes. Pillar Construction offers emergency board up services to secure your property from further wind or moisture damage, animals seeking shelter, and any intruders.

As soon as your insurance company gives you an estimate and issues payment as necessary, we will review their offer, meet with you, and provide building material samples so you can start making decisions. Once you select what materials you want, we create a detailed contract outlining the work to be done and decide on a date to begin repairs. After you’ve signed the contract, we get to work, restoring your home or business.

Cleanup and restoration processes depend on the amount of damage and scope of work needing to be done. We have the resources to focus on you and get repairs started and finished quickly. We know you have a busy life and want to get back to normal as soon as possible. We can make it happen.

Even a small fire can cause extensive damage to your home of business. Fire extinguishers leave behind residue that needs to be properly disposed of. Smoke and ash corrode materials and can harm a person’s lungs if it lingers in the air. You or your fire department likely used large amounts of water to extinguish the flames, so water damage often goes hand in hand with a fire. You’ll need emergency drying and cleaning services to make sure it’s completely remediated.

Yes. Your insurance company may write up their own estimate or ask you to have a contractor submit an estimate of the damage for them to review and approve. Pillar Construction can write up a report for your insurance company and meet with your insurance company’s adjuster to discuss restoration before they give you an estimate. We review their estimate to make sure you are covered. Think of us as your advocate. We are here to represent you and your loss during this stressful time. We’ll use the scope of work and repair estimate to plan a construction budget and schedule.

After a fire, we will remove your home or business contents and document and tag them for transport to our facility. We’ll clean and repair them in safe storage until restoration is complete.

Water Damage

After you submit a claim, your company will inform you if your policy covers the sustained damage. When you have a homeowners’ insurance policy in place, everything covered under that policy is assigned a value. Keep in mind you’ll also have to pay the deductible on your policy. The amount your insurer will cover will depend on how much evidence of damage you can present the adjuster with, so be sure to document with photos and don’t throw anything away. Contact Pillar Construction to get the most out of your claim.

First, we’ll assess the property damage so we can get an estimate from your insurance company. Next, we’ll need to remove any standing water from your home or business and begin drying the affected areas or materials. Decontamination and deodorization are key to get rid of sewage smells, bacteria, or mildew. After we’ve dried and cleaned the area, we’ll replace drywall, insulation, flooring, carpeting, or any other materials that need to be restored.

Depending on the level of damage, you may be able to stay in your home, yes. If there is black mold or other bacteria already growing, you’ll want to stay out and let Pillar Construction clean the mess. Our first considerations are your immediate and future health risks, so we’ll inspect your home air quality for safety.

Your insurance adjuster should be out to inspect your loss within one to five days of filing the claim.

Yes. Warm, damp spaces are breeding grounds for mold, regardless of if you’ve had a clean water spill or sewage backup. Mold grows quickly and contaminates indoor air, making your home or business unsafe and unsanitary. Pillar Construction offers mold removal and drying services so you can avoid bacterial growth before it spreads beyond the damaged area.

We have state-of-the-art equipment for drying and dehumidifying, along with professional sanitation and deodorization techniques to decontaminate affected areas. We’ll remove all your damaged contents and bring them to our facility to be cleaned and dried, then return them once restoration is complete.

Water damage can be unavoidable, but there are ways to safeguard your home or business and minimize the damage. Make sure you regularly service your appliances and plumbing. Don’t leave running water unattended. An overflowing bathtub or sink can cause irreparable damage. Keep your home at an appropriate temperature in the winter to avoid freezing pipes. If you notice any sign of water leaking, determine its cause and fix it as soon as possible.

Storm Damage

Contact your insurance agency to report any damage and get ahold of Pillar Construction to help you through the process. Take photos of the damage. Some issues caused by storms, such as hail damage, can be hard to see. Examine all parts of your roof and gutter systems, windows, and outdoor HVAC units. Check to make sure you have all your outdoor furniture. Look for cracks, shipping, or splitting in wood fixtures or siding. Check the interior of your home for water damage and contact Pillar Construction immediately for water remediation.

Most insurance policies give the homeowner one year to file a claim, but it depends on your provider. If you aren’t sure, review your policy or contact your insurance agency.

Depending on the roofing material of your home, hail damage can manifest itself differently. You’ll want to examine all parts of your roof, including shingles, flashing, gutters, and downspouts for dents. Inspect your shingles for missing granules or cracks. Missing shingles or significant dents in a metal roof may be obvious from far away, but you should check your roof if your area has experienced a hail storm even if you can’t see damage from the ground. Contact Pillar Construction for help.

Most insurance policies reimburse homeowners for the actual cash value (ACV) of their damaged property, which may be less money than the replacement cost. It may provide you with enough money for repairs, depending on how much your items are worth and how old they are. Other insurance policies offer replacement cost value, meaning you’ll get reimbursed for your items at their original cost, no matter what condition they were in before being damaged. That would give you enough money to restore your business or home with the exact materials you had before. Check your homeowner’s insurance policy to see which coverage you have and contact Pillar Construction for help in planning your budget. We’ll work with you every step of the way.

Pillar Construction works to repair and restore your home as efficiently, completely, and cost and time effectively as we can. We’ll work with your insurance adjuster to get your coverage as soon as possible. Once you’ve signed a contract with Pillar, we’ll start restoration.

Contact Pillar Construction to plan your repairs.